Advice & Help

Service Hotline
+49 (0) 5244 9789030
Mon - Fri: 9 a.m. to 4 p.m

++++ NOTICE:  

ATTENTION: on 24/06/2022 our support team will unfortunately be available by phone from 09:00 am to 3:00 pm due to a company event.

Help, support & contact

We are here for you and will be happy to answer your questions.

  • All topics
  • Product information
  • Payment & Shipping
  • Guarantee & Returns
Product information
In which colours are the height-adjustable desk frames available?
Our desk frames Homedesk, Easydesk Line, Basic Line and Premium Line are available in black (RAL 9005), silver (RAL 9006) and white (RAL 9016).
What is the standby power consumption?
The average standby power consumption for all frames is approximately 0.1W - 0.3W.
Can I disconnect the desk frames from the power supply?
Yes - all desk frames can be disconnected from the power supply without the height being adjusted subsequently. Additionally, all saved presets remain stored.
Can I also buy a desktop to go with the frame?
You can conveniently put together your dream desk using our desk configurator.
We offer melamine wood tops in the versions wild oak, white and light grey, solid wood tops in the versions wild oak and beech heartwood as well as veneered table tops in the versions wild oak and beech heartwood. In addition, you can also get melamine wood tops in white and black with a real wood multiplex edge.
FENIX NTM® desk tops with Nanotech surface are available in a total of five colours.
What is the adjustment range for the height-adjustable desk?
The adjustment ranges: Premium Line 62 - 121 cm, Basic Line 61 - 126 cm, Easydesk Line 60 - 124 cm
What is the minimum desktop depth that I can use on a height adjustable frame?
We recommend a minimum of 75cm. A desktop of only 60 cm can be used, however the optic and practicality of the desk are compromised.
Which size desktop can be used?
The Premium Line desk frame offers the possibility to use desktops from 140 - 200 cm. With the "Basic Line" desk frame you can use desktops with a width of 120 - 180 cm, with the possibility of extension to 200 cm with the extension set.
How stable are the height-adjustable desk frames?
Our desk frames all meet the legal requirements in terms of lateral stability. All components are DIN tested. The Basic Line, Premium Line and Homedesk desk frames are also certified and tested by TÜV.
For whom is a height-adjustable desk suitable?
We recommend the use of a height-adjustable desk if you work for more than 4 hours a day sitting down.
What are the exact dimensions of the height-adjustable desk frame?
Premium Line
The foot length is 69 cm. The upper support arms for fixing the desktop are 58 cm long.
The frame is variable in width from 140 - 200 cm and is height adjustable from 62 - 121 cm.

Basic Line
The foot length is 74 cm. The upper support arms for fixing the desktop are 60 cm long.
The frame is variable in width from 116 - 180 cm and is height adjustable from 61 - 126 cm.

Easydesk Line
The foot length is 71 cm. The upper support arms for fixing the desktop are 55 cm long.
The frame is variable in width from 120 - 180 cm and is height adjustable from 60 - 124 cm.
Which material is used?
Our height-adjustable desk frames are made of high-quality powder-coated steel.
How much is the max load capacity of the desks?
For our height-adjustable desk frames we recommend a maximum load of 80-120kg (incl. desktop). The frames have been tested up to 120 kg.
Payment & Shipping
What are my payment options?
You can choose to pay by PayPal, instant bank transfer (Klarna), invoice (Klarna), credit card, Amazon Pay, iDEAL, giro pay or prepayment.
How do I redeem a voucher?
All discount codes must be entered within the ordering process on the shopping cart page (please klick on the button "I have a voucher" below the articles on the left). The discount is then visibly deducted. A combination of different discounts is not possible.
How much are the delivery costs?
All our deliveries are free of charge throughout Germany, (except islands). The shop automatically calculates the shipping costs to some European countries. Please get in touch with us if your country is not listed.
Will I receive an order confirmation?
Yes, you will receive a detailed order confirmation with all the necessary information.
When can I expect my delivery?
The delivery time is about 1-3 business days within Germany. Orders that are received by 11.00 o'clock on the day will usually be shipped on the same day. Please note that due to public holidays the delivery time changes accordingly.
This information may vary depending on the stock of goods. More detailed information can be found in the individual articles.
Who delivers the products?
We work together with DHL GoGreen, UPS and Logistik GEL.
If you order a frame with desktop, we will ship via a carrier.
This means that the shipping company will contact you by phone to arrange a delivery date with you. Please note that the delivery is free in Germany, but only to the kerbside and not into your place of residence.
Are the articles adequately packed?
We protect our products as best as possible so that your order arrives in perfect condition.
How is delivery to Switzerland handled?
We can deliver to a delivery address in Konstanz. From there you can easily pick up your delivery. For further information on the procedure and costs, please visit
Guarantee & Returns
What does the right of cancellation look like in detail?
For a more detailed explanation, please refer to (Paragraph 8)
Who bears the shipping costs in case of cancellation?
We will pay the shipping costs in case of cancellation.
How long is the guarantee?
We offer 5 year guarantee for our electrically height-adjustable desk frames
Do you want to report a defective product?
Should a frame not work perfectly, please contact us immediately. You can do this either via the service telephone number +49 5244 9789030 or this form
Do you have any other questions?

If you have any further questions or suggestions, please do not hesitate to contact us. Contact us directly via our contact form.

Fast support is available directly by telephone , we will help you with all questions regarding the product or installation thereof.

Service-Hotline: +49 5244 9789030
The fields marked with an * are mandatory.